v3.0
The multi-location problem.
Inconsistent service
One location answers in two rings, another sends everyone to voicemail. Same brand, different experience.
Routing by guesswork
Callers pick the wrong location, get transferred, and hang up before anyone helps them.
No group visibility
Every site has its own numbers and its own habits, so nobody sees the pattern across the group.
Local rules
Different hours, services, pricing and escalation paths per site — impossible to script once.
Franchisee autonomy
Corporate wants a standard; the operator wants their own hours and their own on-call.
Onboarding new sites
Every opening restarts the phone setup from scratch.
How it works across a group.
Specialist agents share one line and hand calls between themselves, while routing honours each location’s own rules.
Area code, caller history and what they ask for decide where the call lands.
Hours, services, pricing and escalation configured site by site.
Front desk, support, sales and billing on one call, with context travelling between them.
Every number, every location, one dashboard — plus per-site detail for operators.
A new location inherits the group template and goes live the same week.